1. Definitions

• “We”, “Us”, “NCL” – National Care Link, based in the United Kingdom with operational services in Zimbabwe.
• “You”, “Client” – The individual booking or paying for services, including UK-based diaspora clients.
• “Patient” – The individual receiving care services in Zimbabwe.
• “Healthcare Professional” – Doctors, nurses, allied professionals, or specialists linked through NCL.
• “Services” – Any medical, nursing, home-based care, or related support booked through NCL.

2. Scope of Services

NCL provides:

• Home-based medical visits
• Nursing services
• Investigations, lab tests, and diagnostics
• Medication & prescription support
• Specialist referrals
• Coordination and communication with families abroad

We coordinate and facilitate, but the actual service is delivered by qualified, independent healthcare professionals.

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3. Booking & Appointments

• All bookings must be made through our website, WhatsApp line, or official contact channels.
• Appointment availability depends on region, professional availability, and service type.
• Emergencies may be prioritised but cannot be guaranteed.
• You must provide accurate patient information for correct service delivery.

4. Payments

• Payments are made in advance through approved platforms such as WorldRemit, EcoCash, or other methods indicated by NCL.
• A booking is only confirmed after payment has been received.
• Prices may vary based on location, service type, and professional availability.
• Payments are non-refundable once a healthcare professional has been dispatched.

5. Cancellations & Rescheduling

• Cancellations made before dispatch may be eligible for a partial refund or full reschedule.
• Once the healthcare professional is en route, the service is considered delivered.
• Rescheduling is subject to availability.

6. Liability & Disclaimer

• NCL ensures all professionals are vetted, licensed, and insured.
• NCL is not liable for:
• • clinical decisions made by the healthcare professional,
  • outcomes of medical treatments,
  • delays caused by travel, weather, emergencies, or third-party factors.
• All clinical responsibility rests with the healthcare professional providing the service.

7. Patient Safety & Conduct

• Patients must adhere to safety guidelines provided by the healthcare professional.
• Aggressive or unsafe environments may lead to immediate service termination with no refund.
• The healthcare professional has the right to refuse treatment if patient safety is at risk.

8. Medical Emergencies

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NCL does not replace emergency services.If the patient is in critical condition, you must contact local emergency services immediately.9. Privacy & ConfidentialityWe are committed to protecting your information.

• All patient data is handled securely and confidentially.
• Information may only be shared with healthcare professionals or when required by law.
• By using our services, you consent to NCL storing and processing your data for coordination purposes.

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10. Changes to Terms

NCL may update these Terms & Conditions at any time.

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The updated version will be posted on our website with the revised date.

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11. Contact

If you have any questions about these Terms & Conditions, please contact:

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National Care Link

UK Coordination Office

Arnold House, Anerley Court, Unit 1,

Peeksone, Whitworth Rd,

County Oak Way, Crawley

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Tel: +263779225754

Mob: +263778883131