National Care Link

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Professional FAQs

Diaspora
Frequently Asked Questions

What if I need a referral?

If you need to be referred for hospital or specialist treatment, we can refer you to the appropriate service using our network of specialists and arrange private appointments with the leading specialists at short notice. A good and efficient referral to the right specialist or medical unit can make a huge difference to your medical outcome.

Can I choose my own Doctor?

We aim to maintain continuity of service. Subject to availability and the client’s needs, we will endeavour to assign the same Doctor, Nurse or Specialist to a client if requested.

Can I speak to someone to discuss my needs/ loved ones needs and what options will be the best for me?

Yes once you’ve submitted a contact / enquiry form on our website, you will be called by one of our dedicated team to discuss your requirements in further detail. You are also welcome to give us a call directly and we will be happy to talk to you and discuss the various options available.

What if I am unhappy about the service provided?

At NCL we are committed to providing a first class service to all our clients. If you are unhappy with our service, please contact us with the details so that we can ensure that you are assisted promptly and efficiently as this will help us with improving our standards. Please contact our UK office on

Can I speak with an NCL doctor to discuss my case or if I have a question about the report?

NCL will provide all the details of your allocated practitioner with whom you will be able to discuss your case and queries you may have.

How do I know when the service has been provided?

You will receive a report following each visit and any recommendations arising from the visit.

Will my money be safe?

All payments and remittance are processed through worldremit a regulated money transfer service. All billable transactions are accounted for and confirmation of payment and receipt will be provided through Worldremit ensuring your money is directed for the purpose it is intended for.

How long will it take for the doctor to visit once I have purchased a service?

The time it takes depends upon other cases and prevailing traffic conditions and it can often be much less than this. You will be given an estimated time of arrival for the doctor when the visit is booked.

Professional
Frequently Asked Questions

How will I be paid?

You will be paid via a mobile wallet such as World remit. All NCL Workers will be required to submit a completed NCL report following visits. Once this is recieved. You will be paid immediately.

How will I be allocated work once I am cleared to work?

Once you are ready to work, work will be allocated based on your availability for work which you will advise us of regularly and the demand for that service from clients

Do I need a face to face interview?

All staff are required to have a face to face meeting > Firstly this helps us to get to know you and your areas of specialism and secondly this enables us to verify your identity documents and to complete the registration process.

Why do I need a police check?

As you will be undertaking a home visiting service it is necessary to undertake standard employment checks including obtaining a police check to reassure our customers of the integrity of all our employees.

Do I need any training?

All staff will access NCL Customer services training to align them with the NCL ethos and way of working. If additional training is required NCL will advise its staff and source the training accordingly. Training will be delivered at local centres.

How long will it take to process my application?

We will keep you updated with the progress of your application by email and phone at each stage. You can however contact us at any time regarding any queries with your application.

Can I speak to someone about the application process?

We will keep you updated with the progress of your application by email and phone at each stage. You can however contact us at any time regarding any queries with your application.

How will I know if you have received my application?

A member of our team will contact you within 48 hours of receipt of your application either by email or telephone.

Follow‑Up After Consultation

At National Care Link, care does not end with the consultation. We believe that consistent follow‑up is essential to achieving the best outcomes for our clients and their families.

Personalised follow‑up dates are given after each consultation, based on test results, treatment course, and routine monitoring.

Specialised cases, such as surgery, follow‑up is arranged in line with recommended NICE guidance to ensure safe recovery and continuity of care.

Ongoing engagement matters — while it is common to disengage once feeling better, often due to cost or lack of knowledge, this can negatively affect long‑term outcomes.

⁠Support and reassurance are always available. We provide clear information and compassionate guidance so clients understand the importance of staying connected to their care journey.

Personalised follow‑up dates are given after each consultation, based on test results, treatment course, and routine monitoring.

Specialised cases, such as surgery, follow‑up is arranged in line with recommended NICE guidance to ensure safe recovery and continuity of care.

⁠Support and reassurance are always available. We provide clear information and compassionate guidance so clients understand the importance of staying connected to their care journey.

Ongoing engagement matters — while it is common to disengage once feeling better, often due to cost or lack of knowledge, this can negatively affect long‑term outcomes.

Our role is to take away the stress of managing follow‑up, ensuring that every client receives timely reminders, trusted advice, and the confidence that their health is being monitored with diligence and care.